QRIER refund and cancellation policy
Last updated: Oct. 21, 2026
This policy applies to the Esencial, Courier and Operador subscriptions you buy at qrier.co. Payments are processed by Paddle.com, our reseller and Merchant of Record, which also handles refunds. It is part of QRIER's Terms and conditions (qrier.co/en/terminos).
1. Refunds within 30 days
If QRIER isn't what you expected, you can request a full refund of any charge within 30 days of that charge, without giving a reason. This applies to the first charge after the trial and to every monthly or annual renewal. When we refund a charge, the related subscription is canceled and access to the platform ends. After 30 days, we don't give partial refunds for unused time, but you can cancel so you aren't charged again.
2. 14-day free trial
Every plan starts with a 14-day free trial. You are not charged anything during the trial. If you cancel before it ends, no charge is made.
3. How to request a refund
You can request it either way: • at paddle.net, by looking up your purchase with the email you paid with; or • by emailing hello@qrier.co from that email, with your company name and the date of the charge. Paddle returns the money to the payment method you used. How long it takes to appear depends on your bank or card issuer.
4. Cancellation
You can cancel at any time from Configuración → Plan y facturación → Gestionar suscripción, or by emailing hello@qrier.co. Canceling is not the same as requesting a refund: cancellation takes effect at the end of the period you already paid for, you keep access until then and you are not charged again. If you also want a refund of the last charge and you are within 30 days, request it as described above.
5. Misuse
Paddle and QRIER may refuse a refund where there are signs of fraud or abuse of this policy, such as repeated refund requests for the same company.
6. Corporativo plan and signed contracts
If you have a signed contract with QRIER, such as for the Corporativo plan, refunds and cancellation are governed by that contract.
7. Your legal rights
This policy does not limit the rights granted to you by mandatory consumer protection law in your country.
8. Changes to this policy
If we change this policy, we will publish the new version on this page with its date. Changes do not affect charges made before they are published.
Need help with a charge or a refund? Email us at hello@qrier.co.